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Guarantee & Returns

Guarantee and Returns

 

Standard 1 Year Product Guarantee

All products are fully covered by our standard 1 Year Guarantee against faults, defects and damage.

We have 20 years experience of solving problems and providing advice, so our friendly Customer Service team can usually get you up and printing again quickly if you encounter an issue! If we can't solve the problem quickly, we will offer a Replacement, Refund or Reward Points on products within 12 months of the original purchase date.

Remember, we can only solve the problem if you get in touch, so contact us as soon as you have an issue, no matter how small!



Our Firmware Guarantee

A number of printer manufacturers are now temporarily preventing the use of third party cartridges by installing a new firmware on your printer. We will cover your purchase for 12 Months should you encounter this issue!

Although our cartridge is not faulty when this happens we STILL apply our warranty support, either by making sure we can provide a fix or supply a replacement or refund, should you not be able to use the cartridges because of this.



Returns Information



Faulty Products

If you suspect you have a damaged or faulty item, please contact Customer Support for assistance. We can generally solve most problems without the need to replace... we're here to help!

And don't forget... We are unable to provide a refund/replacement if the item has been disposed of!



Items Ordered in Error

Always check the items you're ordering are correct for your printer. Any items ordered in error that are subsequently opened, installed, defaced or disposed of, cannot be refunded!

Mistakes do happen from time to time and we recommend searching our website using the text search box for your printer model, even if you have come to the website through an internet search! We often find this is the biggest reason for incorrect orders.

Please double check that any search results from internet search engines are definitely the item you need. Internet searches and adverts do not always provide the correct result 100% of the time as it provides what it believes might be a relevant product. These results are largely out of our hands so we do recommend checking cartridge codes against the information we supply at product, basket and checkout page and on any order confirmation or dispatch emails.

Please contact us as soon as possible if you believe you've made an error with your order or shipping address. We can usually put it right before the order is dispatched!

Once you've received your order, it is also worth comparing cartridge codes against any cartridges currently installed in your printer before taking them out of their sealed containers.

Should you receive the incorrect product through a rare picking error or because of an error on our website, we will of course collect or arrange return of the item at our expense. Product images on the website are for illustrative purposes only and may differ slightly to the supplied product in some cases.






INKredible Customer Support - Going Above and Beyond!



"After 20 years working with and supplying Ink Cartridges, we can provide the unique combination of trust, expertise, quality and value that others can't!

On the extremely rare occasion that there is a problem with one of our products, or even if you are not 100% satisfied in any way, please contact our friendly staff and they will be more than happy to help.

Our experienced staff can usually resolve any issues in a short space of time allowing you to get back to printing ASAP. In the event we are unable to identify or fix the problem you will be given the choice of a full refund or replacement goods on those purchased within 12 months. The choice is yours. We will also ensure you don't pay any postage costs.