Delivery Information

What happens if my order doesn't arrive in the expected timeframe?

Once your order leaves our warehouse, it is passed over to a third party shipping company. From time to time mail does get lost or delayed due to events outside of our control. We do understand how frustrating it is when something doesn't arrive when you expect it. If your order is not received within 10 days of ordering, please get in touch so that we can look into it for you.

We often find that in many instances of orders reported as undelivered, the following has occurred:

• Concierge or Reception has taken delivery in large blocks of flats or workplace
• Parcel has been left with a neighbor and no calling card has been left
• Another family member has taken delivery and not informed the recipient
• Parcel has been taken back to the sorting office without leaving a calling card

I've ordered but I'm going on holiday... Can you hold my order until I'm back?

Unfortunately we are unable to hold orders as they are processed through our automated system.

If it is during a period where offer prices are live and you don't want to miss out, we recommend either ordering to a friend, work or family member's address or ordering a quantity that will fit through a letterbox in your absence.

Otherwise it is probably best to place the order when you return home to avoid a trip to the local delivery office.

I've not received my order yet... but I have moved house recently?

A common issue we encounter is when a customer moves house but selects their old saved address at checkout. All addresses can be managed by the customer through their 'My Account' section when logged in.

Please ensure the correct address details are selected or entered at Checkout as we are unable to re-dispatch orders sent to the incorrect address. We recommend editing or deleting any old addresses you may have saved to avoid any future confusion

If you do make a mistake when ordering, please contact Customer Services as quickly as possible via support@inkredible.store to allow us time to correct the error before dispatch. We're also more than happy to delete an old address on request so feel free to get in touch!

Keep a good stock!

It's always a good to have an idea of when you are likely to run out of ink and make sure you have re-ordered in plenty of time. Timescales listed above are only guidelines and we're quite often left in the hands of our 3rd party shipping services after items are dispatched.

We understand customers often order when they run out but we recommend keeping a good few months of stock at hand so that you are not adversely affected by any shipping delays

Weekend Orders

If you order after 4pm on Friday or during the weekend, be aware that orders will be packed on Monday or the first business day after the weekend, in the event of a National Holiday. Our working week is Monday to Friday

Check your shipping address!

At checkout, please make sure you have selected your current correct shipping address. Many customers have several addresses saved and it is very easy at times to select an old or incorrect address by mistake.

When you're logged into the website, old addresses can be edited or deleted from the 'My Account' section under 'Addresses'. We recommend taking a few moments to delete any old or no longer used addresses which will make the checkout process quicker for you and eliminate the chances of an error being made.

We also regularly see incorrect digits used in postcodes (i.e. ! instead of 1, & instead of 7, or a o instead of 0 etc.) Addresses are not routinely checked so any addresses selected or entered at checkout will be exactly where the parcel is sent. Luckily our warehouse pickers and packers spot a large percentage of errors before the parcel is sent, but during busy periods, some can slip through the net!

Preparing for delivery

Like us, you'll probably find yourself at work during the times you'd expect a parcel to arrive!

Many people now choose to get their parcels delivered to a work address or alternative family address where there will always be someone to accept non-letterbox friendly deliveries.

Think about your usage

Estimate how much ink or toner you normally get through and base your buying decision on that. We want you to take advantage of our tiered pricing as much as possible but we do recommend ordering a maximum of 6 months supply. This also ensures all cartridges purchased remain covered under the 12 month warranty.

Generally keeping 1 or 2 months supply is more sensible as you will benefit from any price drops and sales more often.