Smaller orders valued under $50 will attract a shipping charge of $6.95. This may not show on your cart overview but will be applied at checkout.
Orders valued over $50 will will be shipped for FREE! Stock up and save $$$!
When opting to checkout via Paypal Express, you will be re-directed to Paypal to confirm your payment method and shipping address, before returning to our checkout page to select a shipping method and confirm your order.
Any shipping charges due from your selected shipping method will be added to your total before you confirm your order.
We hope to be able to offer these external payment merchants in the coming months!
Orders are processed during our working hours of 9am-4pm, Monday to Friday.
Any orders placed after the cut-off time above will be dispatched the next working day. Any orders placed after the cut-off time on Friday, Saturday, Sunday or National Holidays will be dispatched on the next available working day.
Once your order leaves our warehouse, it is passed over to a third party shipping company. From time to time mail does get lost or delayed due to events outside of our control. We do understand how frustrating it is when something doesn't arrive when you expect it. If your order is not received within 10 days of ordering, please get in touch so that we can look into it for you.
We often find that in many instances of orders reported as undelivered, the following has occurred:
Unfortunately we are unable to hold orders as they are processed through our automated system.
If it is during a period where offer prices are live and you don't want to miss out, we recommend either ordering to a friend, work or family member's address or ordering a quantity that will fit through a letterbox in your absence.
Otherwise it is probably best to place the order when you return home to avoid a trip to the local delivery office.
A common issue we encounter is when a customer moves house but selects their old saved address at checkout. All addresses can be managed by the customer through their 'My Account' section when logged in.
Please ensure the correct address details are selected or entered at Checkout as we are unable to re-dispatch orders sent to the incorrect address. We recommend editing or deleting any old addresses you may have saved to avoid any future confusion
If you do make a mistake when ordering, please contact Customer Services as quickly as possible via firstname.lastname@example.org to allow us time to correct the error before dispatch. We're also more than happy to delete an old address on request so feel free to get in touch!
It's always a good to have an idea of when you are likely to run out of ink and make sure you have re-ordered in plenty of time. Timescales listed above are only guidelines and we're quite often left in the hands of our 3rd party shipping services after items are dispatched.
We understand customers often order when they run out but we recommend keeping a good few months of stock at hand so that you are not adversely affected by any shipping delays
If you order after 4pm on Friday or during the weekend, be aware that orders will be packed on Monday or the first business day after the weekend, in the event of a National Holiday. Our working week is Monday to Friday
At checkout, please make sure you have selected your current correct shipping address. Many customers have several addresses saved and it is very easy at times to select an old or incorrect address by mistake.
When you're logged into the website, old addresses can be edited or deleted from the 'My Account' section under 'Addresses'. We recommend taking a few moments to delete any old or no longer used addresses which will make the checkout process quicker for you and eliminate the chances of an error being made.
We also regularly see incorrect digits used in postcodes (i.e. ! instead of 1, & instead of 7, or a o instead of 0 etc.) Addresses are not routinely checked so any addresses selected or entered at checkout will be exactly where the parcel is sent. Luckily our warehouse pickers and packers spot a large percentage of errors before the parcel is sent, but during busy periods, some can slip through the net!
Like us, you'll probably find yourself at work during the times you'd expect a parcel to arrive!
Many people now choose to get their parcels delivered to a work address or alternative family address where there will always be someone to accept non-letterbox friendly deliveries.
Estimate how much ink or toner you normally get through and base your buying decision on that. We want you to take advantage of our tiered pricing as much as possible but we do recommend ordering a maximum of 6 months supply. This also ensures all cartridges purchased remain covered under the 12 month warranty.
Generally keeping 1 or 2 months supply is more sensible as you will benefit from any price drops and sales more often.
Please contact us as soon as possible if you believe you've made an error with your order or shipping address. We can put it right before the order is dispatched!