Shipping & returns

Our delivery policy really is very simple...

Delivery is FREE of charge on all orders over $49.99!

To anywhere in the Continental United States

For orders less than this we charge a flat rate of $8

Your order will be shipped by one of the following shipping services


Shipped via Standard USPS and normally received within 5 working days. However, most of our customers receive their order within 2 - 3 days when ordering before 5pm. This service is the equivalent of 2nd Class Post.

UPS Courier

For higher value or larger orders we may decide to ship via UPS Courier. This will take a similar amount of time but will require someone to be present to accept the delivery. If this is a problem please Let us know.

What else should I know?

Where possible, we will always attempt to pack your order in such a way that does not require someone to be present to accept the delivery. Where this is not possible, USPS will need somebody available to accept delivery of the parcel, or they may leave it in your designated safe place (Should you have one). In the event of a failed delivery, your parcel will be returned to your local post office to await collection.

Orders placed from 5pm Friday and over the weekend will be dispatched on the following Monday (or Tuesday in the instance of a Public Holiday).

For more information or if your order has not arrived as expected see our FAQ.

Oh..oh.. Something's not working!

We make every possible effort to ensure our customers are happy. That is why they just keep on coming back. On the extremely rare occasion that there is a problem with one of our products, or even if you are not 100% satisfied in every way, please contact our friendly staff and they will be more than happy to help.

If you have received faulty goods, please contact a member of our team detailing the problems you are experiencing, including any error messages you receive.

Our staff can usually resolve any issues in a short space of time allowing you to get back to printing ASAP. In the event we are unable to identify or fix the problem you will be given the choice of a full refund or replacement goods. The choice is yours. We will also ensure you don't pay any postage costs.

Please note however we will require any faulty cartridges to be available for return to us in order for us to inspect and refer any faults back to the manufacturer.

Everyone's allowed to change their mind!

If you have ordered the wrong goods in error or have simply changed your mind, we are more than happy to offer replacements or a refund if the goods are returned to us and we receive them in a re-saleable condition.

Again we will also ensure you don't pay any postage costs, and will be happy to post out any replacements free of charge.